My Account

Answers to questions specific to your Secure Travel Payments account

Do we need separate merchant accounts for each hotel?
Yes, but if the owners are the same, the information requested will be exactly the same so the process will go much faster. For any further questions...
Wed, 8 Mar, 2023 at 9:57 AM
How does Secure Travel Payments align with my cancellation policy?
Your cancellation policy is adhered to what is setup within the system. You can review and amend this in the cancellation policy editor For any furth...
Wed, 8 Mar, 2023 at 9:55 AM
How long does it take to get an account active?
Normally this is done within a matter of days. Once you have submitted an activation request, filled out the application form and provided all the requir...
Wed, 8 Mar, 2023 at 9:58 AM
How can I sign up for a Secure Travel Payments Account?
Login to your Room Manager, Tour Manager, Bookeasy or BookIt console and select the ‘Secure Travel Payments’ menu item. For any further questions ...
Wed, 8 Mar, 2023 at 9:59 AM
What fees do you charge for an account?
There are no sign-up fees, maintenance costs, or refund fees. We provide a competitive blended market rate, which applies to the specific country your bu...
Wed, 8 Mar, 2023 at 10:00 AM