Secure Travel Payments

General 3

• What is Secure Travel Payments?
• How much will I be charged if there is a chargeback?
• Can I add a surcharge to my payments?

My Account 5

• Do we need separate merchant accounts for each hotel?
• How does Secure Travel Payments align with my cancellation policy?
• How long does it take to get an account active?
• How can I sign up for a Secure Travel Payments Account?
• What fees do you charge for an account?

Disbursements 6

• Where do I find the disbursement breakdown with booking ID?
• How do I change my disbursement / payout settings (frequency, timing etc.)?
• When do I get paid?
• How often can funds be dispersed into our bank account?
• Is there a fee to receive the funds?

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Transactions 9

• What happens if a card payment is declined?
• Refunding a guest’s card; what additional charges are incurred?
• How can I prevent chargebacks?
• What is a chargeback?
• Can I charge virtual credit cards?

View all 9