Secure Travel Payments
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Frequently Asked Questions (FAQ)
What is Secure Travel Payments?
How much will I be charged if there is a chargeback?
Can I add a surcharge to my payments?
Do we need separate merchant accounts for each hotel?
How does Secure Travel Payments align with my cancellation policy?
How long does it take to get an account active?
How can I sign up for a Secure Travel Payments Account?
What fees do you charge for an account?
Where do I find the disbursement breakdown with booking ID?
How do I change my disbursement / payout settings (frequency, timing etc.)?
When do I get paid?
How often can funds be dispersed into our bank account?
Is there a fee to receive the funds?
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What happens if a card payment is declined?
Refunding a guest’s card; what additional charges are incurred?
How can I prevent chargebacks?
What is a chargeback?
Can I charge virtual credit cards?
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