General

Answers to frequently asked general questions about Secure Travel Payments

What is Bookeasy Pay (formerly Secure Travel Payments)?
Bookeasy Pay is focused specifically to bespoke tourism businesses, providing an industry leading online payment gateway solution for SME businesses. The be...
Mon, 16 Feb, 2026 at 9:16 AM
How much will I be charged if there is a chargeback?
If the chargeback is ruled in the cardholder's favor, the funds from the transaction that were lost from the chargeback plus $25.00AUD/NZD is debited. I...
Mon, 16 Feb, 2026 at 9:20 AM
Can I add a surcharge to my payments?
Yes. You can set the amount you would like to pass on to the guest for merchant fees incurred when processing a transaction, provided it is no more than wha...
Mon, 16 Feb, 2026 at 9:26 AM