For all online bookings, the customer is advised at the time of booking if the payment is declined. They will not be able to make a booking without a confirmed and accepted payment. For processing onsite, during stay or after stay, the business will receive an error message with some details as to why the transaction was declined. We advise you to contact the guest immediately and to try and process via an alternative card at the time.

For any further questions please contact our support team at