Secure Travel Payments

For all online bookings, the customer is advised at the time of booking if the payment is declined. They will not be able to make a booking without a confir...

There are no additional costs and we will also refund the fee on the original charge. The guests will then receive the refund in 3-5 business days from the ...

When a booking comes through an OTA (such as Booking.com or Expedia) it is important to cross-check the name on the card with the name of the guest. In the...

In the most basic terms, it’s the reversal of a credit card payment. For any further questions please contact our support team at support@securetr...

Yes, you can charge virtual credit cards. If you're experiencing issues try the following trouble shooting; Booking.com If the card isn&#...

Yes, this is either automatically or manually, depending on when the customer paid. When the customer payment is made online at the time of booking, the boo...

Yes, this is done within your console, where you usually process payments for a booking. For any further questions please contact our support team...

Yes, if the card is marked as stolen by the issuing bank, we would flag the transaction and request the cardholder to contact their issuing bank. For...

You will need to ask the cardholder to contact their bank. Usually, the cardholder has to approve the charge or their bank has placed a limit on how much a ...