Answers to frequent questions about the disbursement process

Where do I find the disbursement breakdown with booking ID?
This can be easily found in your system console when logged in, via the Secure Travel Payments menu item, under Reporting. For any further questions ...
Wed, 8 Mar, 2023 at 10:49 AM
How do I change my disbursement / payout settings (frequency, timing etc.)?
The administrator who signed up for the account needs to send an email to support@securetravelpayments.com with the following information: Business Name...
Mon, 27 Mar, 2023 at 11:38 AM
When do I get paid?
Payout is processed after check-out, according to your payout settings, provided they have completed: The company verification process (Know Your Customer ...
Wed, 8 Mar, 2023 at 1:20 PM
How often can funds be dispersed into our bank account?
You are able to receive disbursement of funds into your bank account on any type of schedule, e.g. weekly, bi-weekly, monthly, once a specific amount is rea...
Wed, 8 Mar, 2023 at 1:22 PM
Is there a fee to receive the funds?
There is no charge from Secure Travel Payments side to send the funds to your account. Your local bank might charge a fee to receive funds, please ensure yo...
Mon, 27 Mar, 2023 at 11:38 AM
What Exchange Rate does Secure Travel Payments use?
At the time of Transaction -  The system converts the currencies at the exact mid-market rate of the time of the transaction when charging in AUD/NZD, so n...
Wed, 8 Mar, 2023 at 1:25 PM