Secure Travel Payments
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Knowledge base
Frequently Asked Questions (FAQ)
General
3
What is Secure Travel Payments?
How much will I be charged if there is a chargeback?
Can I add a surcharge to my payments?
My Account
5
Do we need separate merchant accounts for each hotel?
How does Secure Travel Payments align with my cancellation policy?
How long does it take to get an account active?
How can I sign up for a Secure Travel Payments Account?
What fees do you charge for an account?
Disbursements
6
Where do I find the disbursement breakdown with booking ID?
How do I change my disbursement / payout settings (frequency, timing etc.)?
When do I get paid?
How often can funds be dispersed into our bank account?
Is there a fee to receive the funds?
View all 6
Transactions
9
What happens if a card payment is declined?
Refunding a guest’s card; what additional charges are incurred?
How can I prevent chargebacks?
What is a chargeback?
Can I charge virtual credit cards?
View all 9
Helpful Resources
Charge Backs
2
Compelling Evidence to Dispute Chargebacks
An in-depth look at charge backs?