Secure Travel Payments

General 2

• What is Secure Travel Payments?
• How much will I be charged if there is a chargeback?

My Account 4

• Do we need separate merchant accounts for each hotel?
• How long does it take to get an account active?
• How can I sign up for a Secure Travel Payments Account?
• What fees do you charge for an account?

Disbursements 3

• Where do I find the disbursement breakdown with booking ID?
• When do I get paid?
• Is there a fee to receive the funds?

Transactions 2

• What happens if a card payment is declined?
• What does “Transaction Declined, contact your Upstream Bank” mean?

Charge Backs 2

• Compelling Evidence to Dispute Chargebacks
• An in-depth look at charge backs?